PSP & FinTech Documentation Packages
From Foundation to Enterprise
Structured documentation designed to support every stage of your firm's operational and compliance maturity.
FOUNDATION
For PSPs, EMIs & FinTech
A structured documentation package designed to establish the essential compliance framework for payment institutions, electronic money institutions and FinTech firms.
The package provides the core governance and AML/CTF documentation required to build a consistent documentation environment from the outset and supports firms in developing a structured compliance foundation aligned with their operating model.
It is intended for firms establishing their documentation framework rather than reviewing existing documentation.
Areas covered
-
AML/CTF Framework
Core documentation establishing AML/CTF governance, compliance responsibilities and internal control principles.
-
Business Risk Assessment
Assessment of financial crime risks associated with payment products, services and delivery channels.
-
Customer Risk Framework
Methodology for customer risk classification and risk acceptance.
-
Customer Acceptance Framework
Risk-based onboarding principles covering acceptable customer profiles and prohibited relationships.
-
Sanctions & PEP Controls
Documentation governing sanctions screening, PEP management and escalation procedures.
-
Suspicious Activity Reporting
Internal procedures for identifying, escalating and documenting suspicious activity.
-
Record Keeping Standards
Documentation governing retention and management of compliance records.
Delivery
Approximately 2–4 weeks following completion of the intake questionnaire and receipt of documentation.
Format
Word / PDF
Written delivery only
Best paired with
Operations Documentation Package
OPERATIONS
For PSPs, EMIs & FinTech
A documentation package designed to support day-to-day compliance operations across payment services, customer onboarding and operational risk management.
The package expands the documentation framework with operational procedures supporting customer lifecycle management, payment operations and financial crime controls.
Areas covered
-
Customer Onboarding Procedures
Risk-based onboarding workflows for individual, corporate and merchant customers.
-
KYC & KYB Procedures
Customer identification, beneficial ownership verification and ongoing customer due diligence.
-
Enhanced Due Diligence Procedures
Risk-based enhanced verification procedures for higher-risk customers, products and jurisdictions.
-
Transaction Monitoring Procedures
Monitoring methodology, alert handling, escalation workflows and documentation standards.
-
Sanctions, PEP & Adverse Media Screening
Screening procedures, escalation requirements and periodic rescreening methodology.
-
Merchant Risk Assessment
Documentation supporting merchant classification, industry risk assessment and onboarding decisions.
-
Fraud Prevention Framework
Operational procedures supporting fraud detection, escalation and internal reporting.
-
Safeguarding & Client Funds Controls
Documentation supporting governance around safeguarding arrangements and customer fund protection.
-
Complaints Handling Procedures
Governance and documentation supporting complaint management and customer communication.
-
Third-Party & Outsourcing Procedures
Documentation governing oversight of outsourced providers, payment processors and critical third-party services.
-
Compliance Monitoring Framework
Risk-based monitoring programme supporting ongoing compliance oversight and documentation reviews.
Delivery
Approximately 3–5 weeks following completion of the intake questionnaire and receipt of documentation.
Format
Word / PDF
Written delivery only
Best paired with
Governance Documentation Package
GOVERNANCE
For PSPs, EMIs & FinTech
A governance-focused documentation package designed to strengthen organisational oversight, accountability and operational resilience.
The package introduces governance documentation supporting enterprise risk management, board oversight, internal controls and regulatory governance across the organisation.
Areas covered
-
Compliance Governance Framework
Governance structure defining roles, responsibilities, reporting lines and management oversight.
-
Enterprise Risk Management Framework
Documentation supporting identification, assessment and governance of enterprise-wide risks.
-
Risk Appetite Statement
Definition of the organisation's overall risk tolerance and governance principles.
-
Three Lines of Defence Framework
Allocation of responsibilities across business operations, compliance and independent oversight.
-
Board & Management Reporting Framework
Governance documentation supporting compliance reporting and decision-making.
-
Internal Control Framework
Documentation governing internal controls, control ownership and monitoring activities.
-
Operational Risk Governance
Governance documentation supporting operational resilience and risk management.
-
Outsourcing Governance Framework
Governance over outsourced services, critical suppliers and third-party providers.
-
Regulatory Change Management
Framework for monitoring, assessing and implementing regulatory developments.
-
Policy Governance Standard
Documentation governing policy ownership, approval cycles, version control and periodic review.
Delivery
Approximately 4–6 weeks.
Format
Word / PDF
Written delivery only
Best paired with
Enterprise Documentation Suite
ENTERPRISE
For PSPs, EMIs & FinTech
A fully tailored documentation programme designed for firms operating across multiple products, legal entities or jurisdictions.
Rather than extending the documentation library, this package focuses on building a scalable documentation architecture aligned with the firm's governance model, operational complexity and long-term business strategy.
Areas covered
-
Documentation Architecture Review
Independent assessment of the overall documentation structure, consistency and governance.
-
Documentation Gap Assessment
Identification of documentation gaps, duplication and improvement opportunities.
-
Documentation Harmonisation
Alignment of policies, procedures and governance documentation across business functions.
-
Group Governance Documentation
Development of governance documentation supporting multi-entity or group structures.
-
Prudential Governance Documentation
Preparation of prudential governance documentation where appropriate for the firm's operating model.
-
Operational Resilience Documentation
Development of governance documentation supporting resilience planning, business continuity and critical operations.
-
Documentation Roadmap
Strategic roadmap prioritising future documentation development and governance improvements.
-
Bespoke Policies & Procedures
Preparation of organisation-specific documentation addressing unique operational or regulatory requirements.
-
Documentation Lifecycle Framework
Governance for document ownership, approval, periodic review, version control and ongoing maintenance.
-
Cross-Functional Governance Standards
Documentation supporting consistent governance across compliance, operations, risk and business functions.
Delivery
Timeline agreed according to project scope and organisational complexity.
Format
Word / PDF
Written delivery only
Best paired with
Specialist Documentation Modules
