Customer Onboarding Documentation
KYC / KYB Documentation Architecture
For PSP · EMI · CASP · FinTech
A structured documentation package designed to establish a comprehensive documentation framework for customer and business onboarding, customer due diligence and verification processes.
The package supports organisations developing or enhancing documented KYC/KYB procedures, whether onboarding is performed internally or supported by third-party verification providers.
It complements existing AML/CFT frameworks and operational onboarding processes and does not replace customer due diligence activities, ongoing compliance operations or third-party verification services.
Areas covered
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KYC & KYB Documentation
Preparation of structured documentation governing individual and corporate customer onboarding, identity verification, business verification, beneficial ownership assessment and customer due diligence requirements.
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Risk-Based Customer Classification
Documentation supporting customer risk classification, enhanced due diligence escalation, review triggers and risk-based verification principles throughout the onboarding lifecycle.
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CASP-Specific Documentation
Preparation of documentation addressing crypto-asset onboarding, including blockchain analytics integration, self-hosted wallet verification, crypto-specific customer risk factors and onboarding controls.
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Documentation Standards & Record-Keeping
Development of documentation standards supporting record-keeping, evidence management, audit trail requirements and alignment with the wider AML/CFT documentation framework.
Delivery
Approximately 3–4 weeks following completion of the intake questionnaire.
Format
Word / PDF
Written delivery only
Fee
Upon request
Customer Onboarding Governance Framework
For PSP · EMI · CASP · FinTech
A structured documentation package designed to establish a governance framework for customer onboarding, defining decision-making principles, oversight responsibilities and customer acceptance criteria.
The package supports organisations seeking to formalise onboarding governance through structured documentation that aligns customer acceptance, risk-based decision-making and internal accountability across the onboarding lifecycle.
It complements existing KYC/KYB and AML/CFT documentation frameworks and does not replace customer due diligence activities, operational onboarding processes or compliance decision-making.
Areas covered
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Customer Onboarding Governance
Preparation of documentation defining governance responsibilities, approval authorities, oversight arrangements and accountability throughout the customer onboarding lifecycle.
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Customer Acceptance Framework
Development of documented customer acceptance criteria, onboarding decision principles, escalation pathways and exception handling procedures.
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Risk-Based Decision Governance
Documentation supporting risk-based onboarding decisions, including approval thresholds, enhanced due diligence escalation, review triggers and decision ownership.
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Governance Roles & Responsibilities
Preparation of documentation defining responsibilities across Compliance, Operations and Management, including decision-making authorities and escalation structures.
Delivery
Approximately 3–4 weeks following completion of the intake questionnaire.
Format
Word / PDF
Written delivery only
Fee
Upon request
Digital Identity & EUDI Documentation Framework
For PSP · EMI · CASP · FinTech
A structured documentation package designed to support the integration of European Digital Identity (EUDI) into existing customer onboarding and verification frameworks.
The package supports organisations developing documentation for hybrid identity environments, where state-issued digital identity wallets operate alongside established customer due diligence and verification processes.
It complements existing KYC/KYB and AML/CFT documentation frameworks and does not replace customer due diligence activities, digital identity implementation or operational onboarding processes.
Areas covered
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Digital Identity Documentation
Preparation of documentation governing the acceptance, validation and use of EUDI-based identity data throughout customer onboarding.
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Hybrid Onboarding Framework
Development of structured documentation supporting both EUDI-enabled and traditional onboarding processes, including customer journey design and governance principles.
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Identity Data Assessment
Documentation defining the assessment of digital identity attributes, data sufficiency, reliance principles and additional verification requirements where applicable.
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Risk-Based Integration
Preparation of documentation supporting the incorporation of digital identity into customer risk classification, onboarding decisions and enhanced due diligence triggers.
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Exception & Fallback Procedures
Documentation governing scenarios where digital identity is unavailable, partially utilised or insufficient to satisfy internal onboarding requirements.
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Documentation Standards & Audit Trail
Development of documentation standards supporting record-keeping, audit trails and evidence management for digital identity within the wider onboarding framework.
Delivery
Approximately 3–4 weeks following completion of the intake questionnaire.
Format
Word / PDF
Written delivery only
Fee
Upon request